In this episode of the Carrot and Stick Podcast, Derry sits down with Spencer, the Head of L&D and Sales Operations at Discover International. Spencer shares his unique perspective on L&D, metrics, and change management in the recruitment industry.
Key Takeaways
- L&D Should Be Under Operations, Not HR: Spencer argues that L&D should be closely aligned with operations to better understand and address the pain points of recruiters and salespeople. This alignment enables L&D to develop more relevant and impactful training programs.
- Embrace Metrics as a Guiding Light: Metrics should be used to identify areas for improvement and guide professional development, not as a punitive measure. Spencer emphasises the importance of using data to understand the "how" behind performance, not just the "what."
- Change Management Requires a Thoughtful Approach: Successful change management involves a step-by-step process, clear communication, and buy-in from all levels of the organisation. Spencer shares a case study of how he improved reference call practices at Discover.
Spencer's Stories
Spencer recounts his first placement, where he helped a single mom secure a significant pay raise. This experience solidified his passion for recruitment and its potential to positively impact people's lives.
The COVID-19 pandemic presented a major challenge for Spencer's previous company. He had to navigate layoffs and uncertainty while advocating for the value of L&D during a crisis.
Spencer's insights offer valuable lessons for recruitment professionals and business leaders alike. His emphasis on data-driven decision-making, continuous improvement, and the human element of recruitment provides a roadmap for success in a rapidly evolving industry.
