A strong CRM will become the backbone of your agency, organising and tracking client and candidate data in one centralised location and streamlining your processes.
Put simply, it helps you deliver a better service to clients.
This should improve client retention, enhance effectiveness, raise revenue and help you stand out from the crowd.
However, to reap the many benefits of a CRM, it’s vital that you choose the best fit for your agency—and this is not always as easy as it seems.
In this guide, we’ll explain how to choose the best recruitment CRM for your needs and highlight 22 of the best CRM systems for recruitment on the market in 2024.
Identifying Your Recruitment CRM Needs
Before choosing a CRM system for recruitment, you must consider what you want and need this tech to do for your recruitment agency.
For instance, you may want a CRM tailored for a specific sector, you might benefit from a highly customisable solution, or perhaps you’re looking at scalable recruitment CRM systems that can grow with your agency.
As such, a wide variety of factors will impact your CRM needs.
These include:
- The size of your recruitment agency
- Any specialist sectors or niches you hire into
- The typical size of client organisations
- The structure of your recruitment pipeline and client acquisition processes
- Your business goals
- Your agency’s roadmap for the future
- Your current tech stack
- Any plans for your agency’s future tech stack
- The level of digital literacy among your recruiters
- The level of data science knowledge among your recruiters
- Your current data analytics processes
22 Top Recruitment CRM Systems for 2024
Ready to go shopping for your new CRM?
Read on for a handy overview of the top CRM systems for recruitment agencies in 2024.
#1 Vincere
A sophisticated CRM designed for recruitment agencies, Vincere helps recruiters nurture relationships, accelerate leads, and drive opportunities from one centralised platform.
This simple, scalable platform empowers recruiters to streamline candidate management, client collaboration, and job placements with a clear view of their entire recruitment cycle.
At the core of Vincere’s CRM is a comprehensive lead management system complemented by automated workflows.
Other highlights include the automatic logging of all client and candidate comms, an insightful data analysis tool, and timesheet and invoicing integration.
Vincere offers an out-of-the-box CRM as well as tailor-made solutions and integrates seamlessly with OneUp, allowing you to easily analyse and manage recruiter performance in real time.
#2 JobAdder
JobAdder’s recruitment CRM aims to help you grow your database through personal and proactive account management.
On this platform, recruiters can import, create and update opportunity information, capture and nurture inbound leads, easily view the status of any deal, assign deals to any user and transfer deal ownership.
This CRM also allows you to convert a closed won deal into a new job record with a single click and view matched candidates to immediately kick off the hiring process — saving recruiters a significant amount of time.
JobAdder is geared towards collaboration and boasts plenty of integrations, including OneUp.
#3 Bullhorn
One of the best recruitment CRM systems, Bullhorn offers a combined ATS and CRM system that promises to increase sales, streamline operations, and help staffing agencies stand out from the competition.
Armed with this modern software, recruiters are empowered to make faster placements, increase margins, boost retention, and make better business decisions.
The intuitive system encompasses ATS, CRM, email integration, dashboard reporting, relationship intelligence, and candidate engagement.
Its mobile CRM is purpose-built for staffing and gives recruiters visibility into clients’ changing business needs.
Highlights include Bullhorn’s transparent workflows, easily accessible information, centralised candidate database, critical metric reporting, and integrations, including OneUp.
#4 Loxo
Designed to radically speed up workflow, Loxo’s recruiting CRM updates its database automatically and eliminates many of the time-consuming steps towards hiring.
Using Loxo’s CRM, recruiters can build and search a talent database, nurture the talent within this database and manage their daily workflow.
This platform features sourcing and workflow automation, while integrations include OneUp.
On Loxo, all recruiting activities and historical communications are stored in one centralised location.
At the same time, Loxo’s powerful search function ensures recruiters only see accurate and up-to-date information.
#5 Mercury
Powered by Microsoft Power Platform, Mercury claims to be the best recruitment CRM for staffing companies CRM on the market.
This platform is designed to help medium and large-sized businesses be more effective, improve collaboration, strengthen and automate processes, and acquire actionable business insights.
Its Power Platform is split into six sections: analytics, automate, pay & bill, assist, client portal, and candidate portal.
Its features include real-time data analytics dashboards, vacancy and applicant management, candidate search and parsing, workflow automation, onboarding and compliance management, and client and candidate portals.
Mercury’s CRM is a mobile-first solution, and integrations include Microsoft 365, Microsoft Teams, LinkedIn, and OneUp.
#6 Chameleon-i
Designed by recruiters, for recruiters, the CRM from Chameleon-i is reliable, scalable, and affordable.
This web-based tool features a wide range of integrations, including popular social media and email providers, as well as OneUp.
Highlights include CV parsing tools, customer and resume databases, activity tracking, duplicate detection, email marketing, ratings and reviews, predictive analytics, pipeline reports and mobile alerts.
Users can also access invoice management, skills tagging, skills matrix, HR management, pre-screening, appointment management, personalised profiles, and ratings and reviews.
#7 Seven20
Billed as ‘Salesforce for recruitment’, Seven20 delivers a combined ATS and CRM in addition to mid- and back-office functions and a candidate and client portal.
Its CRM covers business development, accounts/contact management, pipeline management, forecasting, sales collaboration, and building dashboards and reports.
Highlights include custom call scripts, email templates, client contact scoring, relationship grading, automated contact sequencing, account tiering, contact hierarchies, and integrations, including OneUp.
Meanwhile, ATS capabilities include candidate sourcing, management, and search, as well as interview scheduling and job, applicant, and placement management — all on a user-friendly drag-and-drop interface.
#8 Access Recruitment CRM
Access Recruitment offers a feature-rich CRM designed for large recruitment agencies. It is built with a full suite of integrations, including OneUp.
This cloud-based platform enables recruiters to book temps faster with a drag-and-drop scheduler, easily shortlist candidates with intelligent searching and automatic tools, and bulk import timesheets to save time.
Users can access a video interview tool, reporting, and automated candidate compliance.
Recruitment leaders can tailor this CRM to their agency’s unique processes.
Use this software on its own, or opt for Access Recruitment’s comprehensive end-to-end solution.
#9 TargetRecruit
Built on Salesforce, TargetRecruit is enterprise software designed for recruitment firms.
It encompasses front office (ATS), business development (CRM), middle office, and reporting and dashboard functionality.
TargetRecruit offers vertical solutions in healthcare and professional and commercial recruiting, which are tailored to meet the changing demands unique to each industry.
Its CRM delivers a 360-degree view of customer and candidate relationships and helps users measure the effectiveness of sales and marketing activities.
Key features include lead management, opportunity creation, opportunity status and progress tracking, Kanban and other graphical tools, full reporting on opportunity management, and instance reconfiguration of won opportunities to live vacancies.
Users can also send mass emails, track reads and opens of outbound mail, and manage all actions by unifying email, phone, social, and Chatter on one record.
List management, task and event management, automated activity tracking, and integrations such as OneUp are other highlights.
#10 Pump
Pump is an enterprise recruitment ATS and CRM built on Microsoft’s one cloud platform, with a focus on automation, actionable insights, and a responsive user experience.
The platform is adaptable and scalable, includes industry-leading sales acceleration software, and allows recruiters to automate processes, repetitive tasks and data capture.
Its simple user experience encompasses real-time, personalised dashboards and workflows that guide users through your processes.
Pump delivers a single unified data platform that deploys end-to-end business solutions.
What’s more, integrations include OneUp, and Pump is embedded in a wide range of workplace applications, including Outlook, Word, Excel, Teams, LinkedIn, and mobile.
Microsoft Sales Copilot is included with Pump, enabling recruiters to harness the power of generative AI.
#11 Tracker RMS
Tracker RMS is a CRM for staffing agency companies, as well as direct hire and search and corporate recruitment.
Its combined ATS and CRM empower recruiters to manage the entire hiring process, from candidate sourcing to placement and beyond.
Tracker RMS provides a single platform for managing candidates, client contacts and leads, and job and placement records—all connected with seamless integration.
With every piece of information about your business held within a single application, this platform delivers pipeline visualisation and management, accurate forecasting, customisable automated dashboards, and customisable role-based reports.
It counts a mobile app, marketing and job board integrations, and VMS integrations and automation among its features. In addition it also integrates with OneUp for reporting and data visualisations.
#12 RecruitCRM
“Streamline, simplify, succeed” is the mantra at RecruitCRM.
A CRM for recruitment agencies, this platform incorporates ATS, CRM, automation, analytics, support, and plenty of integrations.
Its CRM for recruiting enables reps to manage clients by automating emails, scheduling appointments, creating notes, and receiving client feedback through a built-in system.
You can also complete your recruiting cycle by generating and tracking invoices and keeping track of unpaid invoices in one place.
The pipeline on RecruitCRM is entirely customisable.
This means you can build a sales pipeline that suits your specific needs and forecast well in advance.
Meanwhile, recruitment leaders can see what their teams are emailing clients and candidates to ensure organisation and eliminate confusion.
#13 Avionte
Avointe describes itself as an end-to-end staffing platform.
In addition to serving staffing an recruitment it has solutions tailored to a number of industries including healthcare and professional services.
It's both a CRM and ATS and boasts a number of integrations and workflow capabilities with multiple other systems.
In addition, it has a real-time business intelligence solution allowing companies to compile and analyse financial and operational data.
#14 - Crelate Recruit
Crelate Recruit’s CRM helps agency recruiters drive their hiring process with integrated communication tools, powerful recruitment analytics, and automated high-volume communication capabilities.
This CRM is fully customisable and adapts to your workflow, so you can easily manage and modify your sales process at each stage and see your entire operation in one place.
Crelate enables users to fully customise their workflows and filter searches by placements, companies, opportunities, and more.
Furthermore, the software tracks and logs your data without sharing it to a database, while forecasting and lead valuations are easily tracked and calculated.
#15 - Firefish
Firefish is a recruitment CRM that puts data at the heart of your agency, empowering leaders to take the guesswork out of growth.
It boasts real-time data capabilities, workflows tailored to your agency’s requirements, and automated recruitment operations.
Other highlights include a communication area to help recruiters build meaningful relationships with candidates and clients and watertight compliance controls designed for recruitment businesses.
Agencies can also add on a website and candidate portal module, which collects and enriches your data, and a hiring manager portal to level up your customer experience.
#16 itris
itris is a recruitment CRM designed for modern day recruiting and staffing professionals—used by both agencies and in-house HR teams. On top of the CRM its features include reports, dashboards, timesheets and expenses, and more.
In addition itris also offers outreach and automation capabilities as well as compliance and record keeping features.
itris works with anything from small, independent recruitment agencies right up to large, enterprise level companies in a variety of industries.
#17 Manatal
Manatal’s recruitment CRM tools centralise all customer-related activities, from managing leads and clients to placement management and revenue tracking.
Track your entire commercial pipeline from prospecting to closing on Manatal, and customise each pipeline stage.
Users can also integrate email, add contacts, and add notes to ensure every team member is on the same page.
When used alongside Manatal’s ATS, this allows you to keep track of both commercial and recruitment activities in one place.
With Manatal, recruiters can also import LinkedIn leads, collaborate with clients through a dedicated view, track placements’ onboarding, track and forecast incoming revenue, and access granular reporting.
#18 Recruiterflow
Designed for recruiting and staffing agencies, Recruiterflow’s CRM enables recruiters to organise leads, nurture client relationships, nurture client relationships, keep prospects, and win deals faster.
Its visual deal pipelines allow you to see exactly how many deals you’ve won at a glance.
In one centralised location, you can automatically update contact details, trigger email notifications, view a lead’s history, assign tasks to team members, and close deals faster.
Present candidates to clients within Recruiterflow’s fully-branded client portal and control what information customers have access to.
This portal integrates with Slack and Teams and lends itself to easy client collaboration.
Recruiterflow’s CRM also enables collaborative selling, with your team gaining visibility over one-on-one sales conversations and touchpoints.
Meanwhile, its automation capabilities allow you to streamline processes and deliver for clients faster.
#19 TalentReef (Mitratech)
Talent management platform Talentreef was purpose-built for location-based, high-volume hiring.
Promising to deliver “hourly hiring made easy,” this software automates processes and optimises workflows to remove friction for candidates and hiring managers.
Features include automated interview scheduling, candidate notifications, text communication, applicant tracking, third-party integrations, and an intuitive dashboard.
Text-to-apply, location-based branded career pages, job board integrations, digital onboarding, goals-based evaluations, pre-configured payroll feeds, and source reporting are some of Talentreef’s stand-out highlights.
#20 PCRecruiter
PCRecruiter streamlines the day-to-day management of people, jobs, and organisations to help recruiters make the right hires.
It serves recruiters working on permanent placements, human resources teams, and the staffing industry.
PCRecruiter’s integrated ATS and CRM gives you comprehensive access to your data, while its PCR capture tool allows you to grab and add candidates from any online source such as LinkedIn.
In addition, you can post jobs directly to your website and tag records to streamline search,
Meanwhile, its workflows and automations are broken down into fully configurable stages, and the platform integrates with Outlook and Gmail.
#21 Act!
Act! combines customer management, sales pipeline management, marketing automation, and activity management to help you put clients at the heart of your recruitment agency.
This powerful CRM and marketing automation platform promises happier customers, less busywork, easier marketing, and more sales.
Its customer management segment incorporates centralised customer data, a powerful search tool, offline and mobile access, and rich customer profiles to help you personalise every interaction.
In Act’s sales pipeline management area, you’ll find opportunity tracking, sales process management, and pipeline management tools, as well as actionable insights.
Meanwhile, the marketing automation arm boasts personalised campaigns, landing pages, automated workflows, and real-time metrics.
Finally, its activity management section encompasses customer activity tracking, calendar and email integration, prioritised task lists, and notifications and alerts.
#22 Zoho Recruit
Through Zoho Recruit’s CRM for recruitment companies, you can manage all aspects of staffing and recruiting.
Its candidate sourcing features include beautiful career sites, a vendor portal, social sourcing tools, an employee referral section, and a source booster.
This CRM also incorporates an ATS, which gives you a holistic view of your hiring pipeline, empowers you to perform speedy background checks, and is home to assessments, recruiting KPI results, and a handy sourcing summary.
Furthermore, Zoho Recruit’s platform encompasses a resume management system complete with a resume parser, inbox, extractor, and resume formatter and brander.
A client portal, social media integrations, and mobile capabilities allow for collaborative hiring, while automation tools speed up your end-to-end recruiting process.
How to Choose the Right CRM System for Your Agency
With the wide range of features and capabilities on the market, not every CRM will be the right fit for your agency.
But it’s worth the effort to find a CRM that seamlessly integrates with your operation and elevates your productivity, efficiency, and revenue.
Here are four key factors to consider when selecting your new CRM.
Scalability
Where do you want your business to be in one year?
How about in five years?
Will this CRM help to get you there?
And will it be able to keep up with your projected growth?
A recruitment CRM is a significant investment, so choosing one with the scalability you need for the times ahead is crucial.
User-friendliness
It’s unfair — and unrealistic — to expect a team of recruiters to engage with CRMs that are clunky, old-fashioned or overly complex.
But if your recruiters don’t truly embrace this new tech, it will not have the positive impact you want and need it to have on your agency.
This is why it’s vital to choose your CRM with user-friendliness in mind.
Is the interface clean and simple?
Is its navigation easy to follow?
Does it feel intuitive to use?
Does it automate tedious, repetitive tasks?
Ask for a demo or free trial of the CRM and try it out with user-friendliness in mind.
Integration capabilities
You need a new CRM — but this doesn’t necessarily mean you want to overhaul your entire tech stack.
Before purchasing a new CRM, check out its integrations to ensure it will work with all your other software.
It’s also essential to think about the future when considering integrations.
Are you planning to introduce any new tech or switch to alternative systems in the next few years?
Speak to your IT team and ensure the relevant integrations are present.
Analytics features
Every CRM worth buying in 2024 has a robust data analytics suite.
Look for AI-powered predictive analytics features and automation capabilities to save recruiters time and access more accurate forecasts.
It’s also important to ensure that analytics features are user-friendly, with clear, engaging graphics and reports that allow you to drill down into the data easily.
Maximising the Value of Your CRM System
Congratulations! Your new CRM is all set up and ready to go.
Now, you need to get your money’s worth.
And that means harnessing the power of your new tech to improve recruitment processes, candidate engagement, and data-driven decision-making.
Here are seven best practices for maximising the value of your CRM.
- Segment your audience. To deliver engaging, personalised messages to clients and candidates through your CRM, you must segment them into groups. You can segment by geographical location, sector, job type, candidate seniority and more.
- Automate your workflows. Deploy automation to save your agency a significant amount of time and money. Modern CRM systems typically enable you to automate tedious, repetitive tasks, client and candidate communication, data analytics reports, and important recruiter notifications.
- Audit your data. To get the most out of your CRM analytics suite, it’s important to ensure the data it bases your results on is accurate, consistent, and relevant. Perform a data audit across your tech stack—especially those tools your CRM will integrate with—to ensure accurate results.
- Regularly engage candidates and clients. Use your CRM’s automation functionality to regularly engage candidates and clients. This can be achieved through segmented email campaigns, text messaging, social media campaigns, and content marketing.
- Put data analytics at the heart of your agency. In 2024, recruitment leaders should no longer be making decisions based purely on gut instinct. Use your CRM analytics features or integrated data software, such as OneUp, in all meetings and one-to-ones. This will help to ensure your whole team is engaged with their goals, you spot problems with your pipeline before they snowball, and ensure that big and small decisions are firmly backed by data.
- Make the most of your CRM integrations. After purchasing your new CRM, your first port of call should be integrating it with your existing tech stack. This will ensure that it quickly becomes a key part of your digital infrastructure and recruiters are using it how you need them to.
- Use a CRM that integrates with OneUp. Recruiting analytics software OneUp empowers recruitment leaders to create a high-performance culture within their agency. It takes data analytics a few steps further with deep, intuitive analysis, gamified motivational tools, and intelligent automation. OneUp integrates with many CRMs (see OneUp integrations here) and automatically pulls data from these tools, alongside the rest of your tech stack, to create one single source of truth for all your data.
Final Thoughts…
Choosing the right recruiting CRM software for your agency is incredibly important for your future success.
After all, this tech will comprise a significant segment of your agency’s digital infrastructure.
It must meet your requirements, engage your recruiters, and delight candidates and clients — all while deploying smart automation to save you time and AI to deliver more accurate forecasts.
However, it’s equally important that it slots harmoniously into your current tech stack — as well as with any tools you may soon bring on board.
The benefits of integrating your CRM with analytics and performance tools like OneUp are huge.
OneUp pulls the data from your CRM and aligns it with the data from your other systems to give you a 360-degree overview of recruiter performance and motivate recruiters to deliver their very best work.
